Category Archives: Managing difficult conversations

Work communication is not always easy. Difficult people and difficult subjects both require extra sensitivity and special handling. The articles in this section will help you improve your relationships with difficult people and demonstrate empathy when delivering bad news.

Five Guidelines for Improving Relationships With Difficult Co-Workers

Sir Winston Churchill and Lady Astor, two prominent British politicians, experienced one of the most hostile relationships in Parliament history. Their interactions were constantly filled with conflict, sarcasm, and caustic remarks, each intending to pay the other back in full for past transgressions.

Once during a legislative session, Lady Astor became so upset with one of Churchill’s decisions that she shouted, “Sir Winston, if you were my husband, I’d poison your tea.”

To which Churchill quickly retorted, “Madam, if you were my wife, I’d drink it.”

If your work life sometimes feels like a session of the British parliament, take heart. You can’t change your co-workers, but you can change your point of view about them, and about yourself. Here’s the reality: In today’s “dog-eat-dog” work environment, many people needlessly put each other down instead of building each other up. Positive, uplifting, and encouraging words have been irresponsibly exchanged for … Continue reading Five Guidelines for Improving Relationships With Difficult Co-Workers